Help Center

Help Center

Common Questions

I only get water in the basement on a heavy rain, should I be concerned?

Yes it is a concern. Once water has found a way in, it will continue to get worse over time.

Should I build up dirt on the side that leaks?

Building up the dirt is a good idea for creating a pitch that diverts the water away from the house. However, you can create new issues that you may not have considered. Building up the dirt does not always address the issue and it will not matter much once the area is completely saturated with water.

How do I know which type of repair I need?

It really depends on the type of issue you are having. Not every leaky basement needs a one-size-fits-all solution.

Where is the water coming from?

Typically, below grade leaks can come into a basement one of three ways: through basements walls, from beneath the basement floor and/or over-the-top of the foundation wall.

Inside or outside repair – which one is better?

Either method is equal when the repair is executed properly. It really come down to which method you as the customer are more comfortable with. However, sometimes specific types of leaks lend themselves to particular repairs.

My basement is finished. What do I do now?

This is where you need a true professional to determine the source of the leak. Most companies thrive on finished basement so that they can sell an upgraded system. This takes the guess work out of the evaluation. With a finished basement, there may e possibility that you may have to remove a section of the wall, but don’t do it until you need to. If there is any type of mold build up on the wall, it is always a good idea to remove it.

Why did my sump pump fail?

Chances are that you had a mechanical failure, power failure, or improper sized pump installed that resulted in your pump not working. Mechanical failures are usually due to age or wear and tear on the pump. Power failure is when the entire house loses electricity. Improper sized pumps can either cause the pump to run too often or not enough. It may be a good idea to install a battery backup pump or a secondary pump as a secondary option.

My foundation crack has never leaked before, why is it leaking now?

Chances are that you had a mechanical failure, power failure, or improper sized pump installed that resulted in your pump not working. Mechanical failures are usually due to age or wear and tear on the pump. Power failure is when the entire house loses electricity. Improper sized pumps can either cause the pump to run too often or not enough. It may be a good option to install a battery backup pump or a secondary pump for those of you who have a generator system.

How much will the repair cost?

Please remember that the larger the area of repair, the higher the cost. If we can identify a particular location, a foundation crack for example, will cost significantly less. We pride ourselves on the realistic industry costs and strive to stay within a family’s budget.

Can you fix a crack that has been previously repaired?

Yes, we can. Some leaking cracks have been repaired many years ago and others more recently. The injection process usually takes more time and is more labor intensive, t it can be done. However, this time you may want to consider doing it from the outside.

Do I have to do anything before you arrive?

Not typically, but make sure you are prepared for a leak test to be performed with a garden hose. If we can find the source of the problem(s), we can give you a proper cost effective solution.

What materials do you use to fix the crack?

We use two basic products for injection repair. One is epoxy for structural application and the other is a Polyurethane resin for standard leaks. Our outside crack repairs use a combination of Sodium Bentonite and a flexible membrane.

Are cracks in basement floors a problem?

Cracks in the floor are generally not a problem unless you see water bubbling up through the cracks. Sometimes water comes in around the wall and finds the floor crack.

Will you remove and replace my finished wall to repair the crack?

We like to stay focused on what we do best, fix leaky basements. We will happily provide a referral to a qualified contractor who can help with that type of project.

If I have multiple cracks will the pricing change?

Yes, we have a multiple crack pricing tier. Cracks would need to be completed at the same time.

I have water coming up in the middle of my floor, but the walls are dry. What is happening?

This is referred to as “hydrostatic pressure”. This is a time that you may want to consider a drainage system.

Still have questions that are unanswered?

We will contact you within one business day.

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